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IICRC Office Staff Online Course

Call conversion, client scheduling, accounts receivables, inbound scripts and recorded calls

Water Damage Call Conversion Tips, Standards and Strategies.

Restoration leads are typically more tricky and bigger job averages so I focused most of the statements and scenarios for restoration leads. Also the dissected calls are all restoration leads. Nationally only about 30-50% of cold water damage leads get converted. So I wanted to focus on restoration leads for now.

I also have so many carpet cleaning companies that want to get into water damage but do not know how to handle the leads so I focused on water damage leads to help everyone. Nearly every tip and strategy can be used for both carpet and water damage leads.




Course Curriculum


  Call Conversion Recorded Calls & Scripts
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days after you enroll
  RECORDED CALLS QUIZ
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  CLIENT SCHEDULING QUIZ
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  ACCOUNTS RECEIVABLE QUIZ
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  IICRC Downloads & Instructions for CE credits
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days after you enroll

Gregg's phone skills training course is loaded with practical information you can begin using right away to convert leads. With just a couple of tips from Gregg helped secure more than a few jobs the first week. I'm thankful we found Gregg.

Kurt

Best Option Restoration

Your Instructor


Gregg Sargent
Gregg Sargent
  • 21 Years Converting Leads into Profitable Jobs
  • 2016 - Top Converter for a National Water Damage Lead Generation Company
  • At age 17 Trained and Coached over 30 Out Bound Sales Representatives
  • 18 Years Entrepreneur in the Carpet And Water Damage Industry
  • Built $25,000 Carpet Cleaning Franchise into over $2,300,000 Annual Sales
  • Worldwide Franchise Marketer of the Year
  • Worldwide Franchise Entrepreneur of the Year
  • Built and Sold Million Dollar Company Quality Disaster Clean Up in Utah
  • Built Disaster Cleanup Services in Denver to $700,000 Mitigation Annual Sales While Living in Utah
  • Taken over 10,000 Calls - Trained Dozens of CSR's
  • Taught Hundreds of Franchises Across the Country
  • Over 50 Employees and 18 Trucks at one Time

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